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Job Type Salary Category Customer Service Career Level Experienced (Non-Manager) Education Bachelor's Degree Job Accountabilities

This position will support the North America Beverage Division in a variety of areas. This position will interact with a variety of internal departments including but not limited to the Division s Graphics Department, Production Planning, Commercial, Accounting and Accounts Receivable. The CSR s will be plant based working closely with commercial and production planning to meet the needs of the customer while also being a part of the plants day to day operations. Responsibilities will include but not be limited to the following:

  • Integrate and review forecast, releases and support planning
  • Manage the weekly releases of the plant (Entry, confirmation and edits)
  • Build tight knit relationships, with filling locations and the plant
  • Support and manage Plants inbound and outbound dunnage counts/secondary packaging
  • Receive, enter and deactivate sales orders from a variety of customers
  • Management of customer accounts receivable, Needs attention inventory, chargebacks and forecasts
  • Setting up of new customers in the Crown system
  • Creating and inputting engraving and MS # s
  • Timely entry of NAI invoices, credits, charges, RGR s, freight rates, Missed/late shipments and Process Nexternal orders, inventory reports as requested
  • Liaison for graphics and design changes, entering last production dates into system and managing hard and soft conversion timing
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    Job Requirements

    Qualifications will include the following:

  • Bachelor s degree in business or a business related field
  • 3+ years of hands-on work experience in a customer service role. Customer service experience with large consumer package goods companies is a plus
  • Working experience in a manufacturing based industry.
  • Proven ability to work effectively in a fast-paced work environment, both as an independent contributor and also as a team player
  • Effective and proven organizational skills, ability to prioritize, effective time management skills and sound decision making skills
  • Detail oriented and very accurate.
  • Sound conflict management skills and effective interpersonal skills when dealing with company employees, vendor or customers at all levels
  • In-depth working knowledge of all components of the Microsoft Office software
  • Working experience using an AS400 system is a plus
  • A strong commitment to on-going personal development through education, work experiences or training
  • The position will require limited domestic and possible international travel.
  • Looking at the future career path, the ideal individual will have the potential beyond this position into other leadership positions in Sales and/or Production Planning.

    Travel 10 - 20%
    Associated topics: call center, call center representative, customer care associate, customer care representative, customer service, rep, service, service agent, service specialist, support

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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