AX Support Lead - Dentsply Sirona International (Spring Lake)


: $139,610.00 - $84,120.00 /year *

Employment Type

: Full-Time


: Healthcare - Dental Care

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Dentsply Sirona is the worlds largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. As The Dental Solutions Company TM, Dentsply Sironas products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dentistry. Dentsply Sironas global headquarters is located in York, Pennsylvania, and the international headquarters is based in Salzburg, Austria. The companys shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then were looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.


Reporting to the Director IT, Dynamics Global Support this position is responsible for all aspects of Microsoft Dynamics AX application engineering, operational, and Helpdesk support.


  • Work on small projects leading the support and operational task.
  • Greater knowledge and understanding of Dynamics AX 2009 functionality
  • Manage training classes for the AX support team on AX 2009 functionality to have a better educated team for supporting the end users
  • Manages the Help Desk queues for non-Operational related issues and resolves or escalates.
  • Review the 1st level support model in regards to the Dentsply Support Agreement with Tectura
  • Manage the 2nd and 3rd level support model in regards to the Dentsply helpdesk ticket system
  • Manage the Top 10 list of helpdesk tickets for assigned divisions by keeping helpdesk updated
  • Develop an excellent working relationship with the Dynamics AX Super Users, AX support team, each business process team, and as well as 3rd party support organizations.
  • Need to be highly structured and disciplined to keep activities moving on helpdesk tickets to completion
  • High organizational skill set is required to keep track of day to day activities
  • Create and submit monthly reports to management to generate high level statistical reports based on all divisions
  • Document business/system requirements and process flows including use case definition and modelling and creating functional specifications
  • Work with the architects and developers to translate requirements to system design and configure AX to satisfy requirements
  • Create test plans, test cases, and perform functional testing
  • Translate complex business processes into deployable and functional solutions
  • Interact with AX business leads on problem solving and function designs.
  • Develop understanding of the Dynamics AX Infrastructure, Citrix, and relevant 3rd party products , including but not limited to: RFSmart, Bartender, Atlas, Data Masons, etc.
  • Continuous Observation & Analysis of computer system workload, Diagnose, Troubleshoot and Resolve information system issues conferring with all teams impacted as needed
  • Anticipate, Monitor, Diagnose, Analyze & Recommend / Resolve System Performance
  • Writes and maintains work Instructions for new and existing systems.
  • Develops and maintains SOX and FDA compliance procedures.

    Skills: Microsoft Windows Server 2003 R2, Windows Server 2008 R2, Citrix Presentation Server 4.5, Microsoft SQL 2005/2008 R2, Microsoft Dynamics AX 4.0/AX 2009, MS Office Applications; Word, Excel, and Power Point, ability to demonstrate organizational skills.

    Education & Experience:

  • B.S. required, a degree in a related area (Computer Science, Computer Engineering, Information Technology), or three years or more of required technical experience
  • Knowledge of Dynamics AX
  • DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

    If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include Accommodation Request in the subject.

    Associated topics: adjunct, associate, clinic, clinical, dds, dentistry, endodontist, general dentist, group, practice * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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