• Department of the Treasury
  • Greensboro , NC
  • Non-Executive Management
  • Full-Time


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  • Duties

    Summary

    The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

    See Additional?Information for Location.

    Responsibilities

    WHAT DOES A FRONTLINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.

    As a FrontLine Manager you will:

    Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.Give advice, counsel, or instruction to employees on work and administrative matters.Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.Identify developmental and training needs of employees, providing or arranging for needed development and training.Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

    Travel Required

    Occasional travel - 1 to 5 nights per month

    Supervisory status

    Yes

    Promotion Potential

    06

  • Job family (Series)

  • Requirements

    Conditions of Employment

    Refer to Other Information Click \"Print Preview\" to review the entire announcement before applying. Must be a U.S. Citizen or National IRS Employees with Career or Career Conditional Appointments

    -

    Qualifications

    You must meet the following requirements by the closing date of this announcement.?
    BASIC REQUIREMENTS (FRONTLINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

    Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); andKnowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.

    In addition to the qualification listed above, specialized experience must include: experience advocating for clients to effect resolution of tax controversy matters; and experience in negotiating for resolution by influencing or persuading on a full range of individual and business tax issues and returns. Additional examples of specialized experience include applying technical tax law based on the Internal Revenue Code and Regulations; experience which demonstrates knowledge and understanding of different tax issues, policies, practices and laws covering a variety of situations including but not limited to advocating for a tax position that may be considered contrary to the traditional tax interpretation. Experience must also demonstrate skill in stakeholder networking; relationship building and liaison/facilitation activities that include sensitivity to social, political, and economic issues and public perception of an organization.

    -The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis.

    -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    Education

    Additional information

    1 Position is located in Taxpayer Advocate Service, DEDCA Area 2 at 4905 Koger Blvd, Greensboro, NC (NC2668)

    POSITION DESCRIPTION: 96901
    A PM/C SharePoint site is available for IRS Employees at :

    CONDITIONS OF EMPLOYMENT :

    We may select from this announcement or any other source to fill one or more vacancies.This is a non-bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Tour of Duty:?Monday - Friday 8:00 a.m. - 4:30 p.m.Must meet IRS telework eligibility requirements.Subject to a 1-year supervisory or managerial probationary period (unless already completed).This position may be filled at the IR-06 or IR-05 (Ann#19EMB-TAM0725-0501-05-CB).Individual selected will be part of a formal training program. Upon completion of a Formal Career Learning Plan (CLP), training and performance requirements, selectee may be non-competitively promoted to the target supervisory position, IR-FM-501-05, SPD #96280.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a ?not qualified? determination.

    Rating:? Applicants determined tentatively eligible/qualified by the system will be prompted to complete the Technical Competency Narrative Questions and to provide a brief description of your exceptional accomplishment(s) related to the position to be filled. Your application will be evaluated on the leadership and technical competencies of the position to be filled per the Service's Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions. Technical competencies for this position are: Organizational Knowledge and Tax Administration.
    IRS employees must complete the Leadership Succession Review (LSR) Assessment. Step by step instructions, on the on-line self assessment and managerial assessment, are available at . The results from this assessment are used in ranking applicants on the leadership competencies. You will need the results from this assessment to complete your CareerConnector on-line application. Your rating may be lowered, if your responses to the online questions are not supported.

    Referral : You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order.

    If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Treasury employee eligible for the, you must?receive a score of?HIGHLY QUALIFIED or better to be rated as well qualified to receive special selection priority.


    To preview questions please .

    Background checks and security clearance

    Security clearance

    Drug test required

    No

  • Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents . Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. ( are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view

    Career Transition Assistance Plan (CTAP) DOCUMENTATION:
    If you are a displaced or surplus Treasury employee, click for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP):
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

    PERFORMANCE APPRAISAL/AWARDS:
    Submit a copy of your most recent completed performance appraisal.

    IRS employees:
    If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

    As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-###-#### option #1 for ERC.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact ...@irs.gov if you require this for any part of the application and hiring process.

    To begin, either click the ?Create a New Account? button and follow the prompts to register or if you previously registered, click the \"Apply Online\" button and follow the prompts.You will be re-directed to Treasury?s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to ?My Account? to view and update your information, as necessary. To complete , you must click the ?Submit Application? button located at the bottom of the ?Application Review? page.To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at and/or the .

    Agency contact information

    IRS Jobs Online Help Desk IRS Jobs Online Help Desk

    Phone

    Email

    Address

    INTERNAL REVENUE SERVICE
    324 25th St
    Ogden, Utah 84401
    United States

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS ?My Account? tab and clicking on ?Application Status.? For a more detailed update of your application status, you may click on ?more information.? Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

  • Fair & Transparent

    The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

    Equal Employment Opportunity Policy

    The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

    Reasonable Accommodation Policy

    Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

    A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

    Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

    An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job. An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace. An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

    You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

    Learn more about or

    Legal and regulatory guidance



  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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