Posting Details Posting Details Posting Number: Regular_0091066 Position Title: Information Systems Technician Senior Classification Title Information Systems Technician Senior Min Salary Max Salary Salary Type FLSA NE Non-Exempt Position Type: Position Summary: Rowan-Cabarrus Community College is seeking a full-time Information Systems Analyst 3. This is an experienced-level position focusing on a variety of technical work and analysis required for the development of user and systems requirements. Performs moderately to highly complex tasks involving planning, designing, programming, installation and maintenance of college system. The Information Systems Analyst 3 is expected to assist the College in achieving its vision and mission. Customer focus, college service, and have a willingness to assist as needed are expectations for all employees. Staff Required Education/Experience: Associate?s degree in information technology or a related field, and four (4) years of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Faculty Required Education/Experience Skills: Desired Education/Experience/Skills: Other Knowledge, Skills and Abilities: Knowledge and skills in one or more areas of network telecommunication, system administration, systems analysis, design and database management in terms of concepts, techniques and operating principles. Depending upon the operational needs of the department, advanced to expert level of knowledge and skills in the following areas: - Windows Workstation and Server Windows, Macintosh and other operating systems Hardware devices - Local Area Network (LAN) and remote access troubleshooting - Network and LAN fundamentals, including network interface connection and user installation, network topologies, LAN administration, servers and network architecture - Voice communication equipment - Microsoft Office Suite software, third party systems accessed software via desktop client or web-based client - Internet technology Intermediate-level of ability to operate, install, maintain, configuring and troubleshoot highly technical computers, local and wide area network equipment, servers. Moderate-level of project management skills, Ability to maintain effective working relationships with those contacted in teh course of work. Ability to effciently manage time and organize work. Ability to communicate clearly, verbal and written. Ability to maintain a customer focus in providing technology services. Department: Infrastructure & Computing Services Work Hours: M-F 8am -5pm May be required to work evening hours and/or weekend coverage. Participates in rotational on-call support coverage during non-supported hours Posting Date: 07/03/2019 Closing Date: Open Until Filled No Special Instructions to Applicants: Duties & Responsibilities Duty and Responsibility: 1. Provides system and enterprise wide support which includes troubleshooting, diagnosing, reporting on, and resolving problems associated with applicable information technology systems and equipment; researches technological solutions when necessary. Duties & Responsibilities Duty and Responsibility: 2. Provides help-desk telephone support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repair, and/or maintenance issues. Duties & Responsibilities Duty and Responsibility: 3. Confers with customers to determine technology needs. Duties & Responsibilities Duty and Responsibility: 4. Maintains and monitor technology inventories including monitoring supply levels and ordering necessary supplies; receives and documents new technologies. Duties & Responsibilities Duty and Responsibility: 5. Prepares a variety of operational records and reports. Duties & Responsibilities Duty and Responsibility: 6. Performs other duties of a similar nature or level. Supplemental Questions Required fields are indicated with an asterisk (). How did you hear about this employment opportunity? Rowan-Cabarrus Community College Website Newspaper Advertisement/Publication North Carolina Community College System Website Inside HigherEd Employee Referral Other Do you hold an Associate?s degree in information technology or a related field, and four (4) years of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job? Yes No Required Documents Required Documents Resume Optional Documents Cover Letter Transcript 1 Other Document Associated topics: client support, customer support, desk, excel, help desk, information technology support, system support, technical support, technical support specialist, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.